{"id":19777,"date":"2024-12-16T10:03:36","date_gmt":"2024-12-16T09:03:36","guid":{"rendered":"https:\/\/pastasyhojaldresuko.com\/faqs\/"},"modified":"2025-01-21T14:31:24","modified_gmt":"2025-01-21T13:31:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.pastasyhojaldresuko.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;18543&#8243; parallax_speed_bg=&#8221;3.5&#8243; css=&#8221;.vc_custom_1733826500693{border-top-width: 2px !important;border-bottom-width: 2px !important;background-position: center;background-repeat: no-repeat;background-size:cover !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #696969 !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column css=&#8221;.vc_custom_1733826335878{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;]<div class=\"page-top page-header-4   wpb_custom_75ac91a7339739a30267f8f762d4632c\"><style>.page-top { background: none; border-bottom: none; } .page-top .page-title:not(.b-none):after { display: none; }.page-top .breadcrumbs-wrap { color: var(--porto-light-color)}.page-top .breadcrumbs-wrap a { color: #bfa452 }.page-top .page-title {color: var(--porto-light-color);}.page-top .page-sub-title { color: var(--porto-light-color) }<\/style><div class=\"container\">\r\n\t<div class=\"row align-items-center justify-content-end\">\r\n\t\t<div class=\"col-lg-6\">\r\n\t\t\t\t\t\t<h1 class=\"page-title b-none\">FAQS<\/h1>\r\n\t\t\t\t\t\t\t<p class=\"page-sub-title\">Frequently Asked Questions<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"breadcrumbs-wrap col-lg-6 breadcrumbs-with-subtitle\">\r\n\t\t\t\t<ul class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"home\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.pastasyhojaldresuko.com\/en\/\" title=\"Go to Home Page\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\" \/><i class=\"delimiter delimiter-2\"><\/i><\/li><\/ul>\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n<\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1734340130827{padding-top: 20px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<div class=\"porto-toggles wpb_content_element  toggle-primary\" data-view=\"one-toggle\">[vc_toggle title=&#8221;How do i get the sending to be free?&#8221; open=&#8221;true&#8221; css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<p>For orders over 40 \u20ac for the\u00a0<strong>peninsula<\/strong>\u00a0and 50 \u20ac for the\u00a0<strong>Balearic Islands<\/strong>\u00a0and\u00a0<strong>Portuga<\/strong>l the sending is totally free.<\/p>\n<p>For<strong>\u00a0Italy<\/strong>\u00a0and\u00a0<strong>France<\/strong>, the sending is free from 49 \u20ac purchase.<\/p>\n<p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"0\">Countries in\u00a0<strong>zone 1<\/strong>\u00a0(Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, Czech Republic): free shipping over \u20ac 49.<\/span><\/span><\/p>\n<p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"2\">Countries in\u00a0<strong>zone 2<\/strong>\u00a0(Slovakia, Slovenia, Poland, Switzerland): free shipping over \u20ac 69.<\/span><\/span><\/p>\n<p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"4\">Countries in\u00a0<strong>zone 3<\/strong>\u00a0(Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden): free shipping over \u20ac 89.<\/span><\/span><\/p>\n<p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"6\">Countries in\u00a0<strong>zone 4<\/strong>\u00a0(Hungary, Norway, Serbia and United Kingdom (UK)): free shipping over \u20ac 99.<\/span><\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the minimum order?&#8221; css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<p>In order to place an order, you must buy a\u00a0<strong>minimum of 30,00\u20ac<\/strong>. These products will be at your free choice (varied).<\/p>\n<p>The following are excluded from this condition: baskets, packs and\/or lots that can be purchased individually.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How much are the sending costs?&#8221; css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<p>When the free sending value is not reached, the postage is:<\/p>\n<ul>\n<li>4 \u20ac for the\u00a0<strong>peninsula<\/strong>\u00a0and 5 \u20ac for the\u00a0<strong>Balearic Islands<\/strong>\u00a0and<strong>\u00a0Portuga<\/strong><\/li>\n<li>15,95 \u20ac for<strong>\u00a0c<\/strong>ountries in\u00a0<strong>zone 1<\/strong>\u00a0(Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, Czech Republic).<\/li>\n<li>19,95 \u20ac for Countries in\u00a0<strong>zone 2<\/strong>\u00a0(Slovakia, Slovenia, Poland, Switzerland).<\/li>\n<li>18,95 \u20ac for Countries in\u00a0<strong>zone 3<\/strong>\u00a0(Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden).<\/li>\n<li>34,95 \u20ac for countries in\u00a0<strong>zone 4<\/strong>\u00a0(Hungary, Norway, Serbia and\u00a0<span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"es\" data-phrase-index=\"0\">United Kingdom (UK)<\/span><\/span>).<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;When will i receive my order?&#8221; css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<p>First of all, we inform that our goal is to deliver your orders as soon as possible without putting at risk the quality of the products that make up your shopping cart. To avoid that the products you have purchased lose quality due to storage conditions during transport, the specific delivery times for national sending to the peninsula will be the following:<\/p>\n<ol>\n<li><strong>Delivery in 24\/48 hours<\/strong>: orders placed\u00a0<strong>on weekdays from Monday to Thursday<\/strong>\u00a0(received before 12h -midday), will be delivered in the next 24\/48 business hours, making sure that the scheduled day for delivery is working day. Orders placed after Thursday at 12h will be considered as if they had been placed on\u00a0<strong>MONDAY<\/strong>.\u00a0<strong>WE DO NOT DELIVER ORDERS RECIVED ON FRIDAY<\/strong>\u00a0(DUE TO WEEKEND),\u00a0<strong>UNLESS COSTUMERS MENTION ITS APPROVAL<\/strong>.<\/li>\n<li><strong>Holidays<\/strong>: we will delay all those orders placed during holidays or whose arrival at their destination coincides with a holiday. These sending will be made as soon as possible maintaining the conditions of the two previous points. This way you will receive our freshly made and well preserved products.<\/li>\n<li><strong>Sending for the Balearic Islands and Portugal<\/strong>: for orders with these destinations, it is necessary to add one more working day to the deadlines indicated above.<\/li>\n<li><strong>Sending for Italy and France<\/strong>: for orders with these destinations, delivery times vary between 4-5 days.<\/li>\n<li><strong>Sending for United Kingdom (UK)<\/strong>: for orders with this destination, delivery times vary between 6-8 days.<\/li>\n<\/ol>\n<p>[\/vc_toggle]<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;18543&#8243; parallax_speed_bg=&#8221;3.5&#8243; css=&#8221;.vc_custom_1733826500693{border-top-width: 2px !important;border-bottom-width: 2px !important;background-position: center;background-repeat: no-repeat;background-size:cover !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #696969 !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column css=&#8221;.vc_custom_1733826335878{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1734340130827{padding-top: 20px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19777","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/pages\/19777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/comments?post=19777"}],"version-history":[{"count":3,"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/pages\/19777\/revisions"}],"predecessor-version":[{"id":19780,"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/pages\/19777\/revisions\/19780"}],"wp:attachment":[{"href":"https:\/\/www.pastasyhojaldresuko.com\/en\/wp-json\/wp\/v2\/media?parent=19777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}