FAQs

Frequently Asked Questions

How do i get the sending to be free?

For orders over 30 € for the peninsula and 40 € for the Balearic Islands and Portugal the sending is totally free.

For Italy and France, the sending is free from 49 € purchase.

Countries in zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, United Kingdom (UK), Czech Republic): free shipping over € 49.

Countries in zone 2 (Slovakia, Slovenia, Poland, Switzerland): free shipping over € 69.

Countries in zone 3 (Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden): free shipping over € 89.

Countries in zone 4 (Hungary, Norway, Serbia): free shipping over € 99.

What is the minimum order?

In order to place an order, you must buy a minimum of 4 units. These products will be at your free choice (varied).

The following are excluded from this condition: baskets, packs and/or lots that can be purchased individually.

How much are the sending costs?

When the free sending value is not reached, the postage is:

  • 4 € for the peninsula and 5 € for the Balearic Islands and Portuga
  • 7,95 € for countries in zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, the Netherlands, United Kingdom (UK), Czech Republic).
  • 9,95 € for Countries in zone 2 (Slovakia, Slovenia, Poland, Switzerland).
  • 12,95 € for Countries in zone 3 (Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden).
  • 17,95 € for countries in zone 4 (Hungary, Norway, Serbia).

When will i receive my order?

With general character, we inform that our goal is to deliver your orders as soon as possible without putting at risk the quality of the products that make up your shopping cart. To avoid that the products they have purchased lose quality due to storage conditions during transport, the specific delivery times for national sending to the peninsula will be the following:

  1. Delivery in 24/48 hours: orders placed on weekdays from Monday to Thursday (provided they received before 11h), will be delivered in the next 24/48 business hours, provided that the scheduled day for delivery is working. Orders placed after Thursday at 11h will be considered as if they had been placed on Friday.
  2. Holidays: we will delay all those orders placed during holidays or whose arrival at their destination coincides with a holiday. These sending will be made as soon as possible maintaining the conditions of the two previous points. This way you will receive our freshly made and well preserved products.
  3. Sending for the Balearic Islands and Portugal: for orders with these destinations, it is necessary to add one more working day to the deadlines indicated above.
  4. Sending for Italy and France: for orders with these destinations, delivery times vary between 4-5 days.
  5. Sending for United Kingdom (UK): for orders with this destination, delivery times vary between 6-8 days.